FAQ – Frequently asked questions

How will my digital certificate be sent to me?

Your personalized digital certificate will be emailed to you within 24 hours. You can print this out and use it as you wish! 

Can I print out a digital certificate and display it?

Yes you can.

I ordered a printed certificate – when will I receive it?

We aim to fulfil orders of printed certificates within 10 business days. 

Can I get a refund on my order?

The intention of these certificates is to provide a fun, novelty product for those who want to purchase something a little different for themselves, their friends or their family so we offer a refund policy. You can find more about this on this page.

Do I need to be of a certain nationality in order to buy a certificate?
No, you do not.
What is the difference between Gift Package and .PDF Only option? Which should I choose?

PDF only option is a fantastic option for the ones in a rush when the special day of giving is approaching, and You do not have time to wait for a package to be shipped to you.

This option is offered at a lower price and gives you access to a certificate in .pdf format instantly (within 5 minutes) after the payment has been received. Once you have paid – You can print and be ready to give!

A gift Package is an appropriate option if You are preparing your gift when you have a backup time for goods to be shipped to You. This will include a beautifully printed certificate, which will definitely leave a long-lasting impression on the recipient. 

What methods of payment do you accept?

We accept most of the payment methods frequently used worldwide – Visa, MasterCard, American Express.  An important note here is that we do not accept payments on delivery either with a card or cash – all orders must be prepaid online.